Terms And Conditions

Refund Policy

1. Refund Eligibility

1.1. Our refund policy covers situations where the received products are significantly different from what was described or agreed upon during the order placement.

1.2. Requests for refunds must be made within [number] days from the date of delivery.

2. Return Process

2.1. To initiate a refund, please contact our customer support team at [contact email/phone number] within the specified refund eligibility period.

2.2. You may be asked to provide photos or documentation to support your refund request.

2.3. Once your refund request is received and approved, we will provide you with instructions on returning the product.

3. Product Inspection

3.1. Returned products must be in their original condition and packaging.

3.2. Our team will inspect the returned products to verify their condition and confirm if they meet the refund eligibility criteria.

4. Refund Options

4.1. Approved refunds will be processed in the original form of payment within [number] business days after the returned products are received and inspected.

4.2. If the payment was made via bank transfer or other non-standard methods, we will work with you to arrange an appropriate refund method.

5. Shipping Costs

5.1. If the refund is approved due to our error or a product defect, we will also reimburse you for the return shipping costs.

5.2. If the refund is approved due to any other reason, the return shipping costs will be the responsibility of the customer.

6. Non-Refundable Items

6.1. Certain items, such as perishable goods, may not be eligible for a refund. We will clearly communicate the refund eligibility of such items during the order placement.

7. Changes to This Refund Policy

7.1. We reserve the right to update or modify this refund policy at any time. Changes will be effective immediately upon posting on our website.

8. Contact Information

8.1. For any inquiries or concerns regarding our refund policy or a specific refund request, please contact our customer support team